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Mastering the commercialization pathway: a 5-stage operations and manufacturing strategy for food processors

Operations and manufacturing strategy is a process of assessing your current resources and defining your future manufacturing needs and risks, then using those inputs to determine if a capital project is necessary—and if it is, to position that project for long-term commercial success and organizational alignment.

Whether you’re just starting out with a buzz-worthy beverage or you’re a global enterprise with a robust pipeline of household products, you will one day find yourself facing complex questions about investing in a new capital project—questions like what type of investment to make, and where, and for how much. 

There’s one question that seems frequently overlooked, though it is the most important: Why? Why this project? Why now?

You may be surprised to hear that question from an engineering, architecture, and construction firm that specializes in delivering capital projects for food and beverage manufacturers. But in our experience, the most commercially successful capital project teams are the ones that have a strong why that’s backed by data and supported across the organization, and that guides every decision across the full delivery lifecycle.

When you ask why your capital project is necessary, you may discover a surprising answer. Perhaps you don’t need it after all—by optimizing your existing resources or outsourcing particular processing steps, you can achieve your commercialization objectives and reach the market more quickly. Or the answer may support the need for a capital project, but not yet—to generate value from your investment, you need more upfront due diligence before moving forward. An operations and manufacturing strategy is the key to working out this answer before real-world money and resources are at stake. It’s an exercise designed to ensure that:

  • Your capacity and manufacturing needs are clearly defined, and you’ve right-sized your capital project to meet those needs and avoid idle downtime.  
  • If you’re a large company, you’re able to establish a manufacturing plan that takes your whole network into consideration, not just a single line or facility. 
  • You know exactly how each capital dollar you spend aligns with your organization’s overall business plan. 
  • You have cross-functional support for the project, which helps to eliminate the roadblocks that can delay project delivery.  
  • You have the information you need to define your maximum capital spend and make decisions that will deliver value within that limit.

In this article, we’ll examine how you can unlock these advantages and many others through a comprehensive operations and manufacturing strategy.

What is an operations and manufacturing strategy?

An operations and manufacturing strategy is an exercise designed to help processors understand, document, and build alignment around their need for additional capabilities or capacity. When processors undertake a robust operations and manufacturing strategy exercise, they are able to eliminate wasted spending and focus their capital investments on projects that generate ROI, support commercial success, and move the overall organization closer to its long-term business objectives.

The most effective approach to operations and manufacturing strategy encompasses every pivotal decision from initial business-driven discussions through the nuts and bolts of designing and optimizing a food manufacturing facility. Documenting these decisions before shovels are in the ground can help you avoid costly, time-consuming rework and get your product to market sooner, with a greater opportunity for commercial success.  

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Your organization’s operations and manufacturing strategy will be uniquely suited to you, but at minimum it should encompass five key stages. We’ll examine each one in this article.

  1. Capacity needs
    • How much capacity will you require for a successful commercial launch?  
  2. Financial strategy
    • How will you pay for this project?
  3. Manufacturing philosophy
    • How do you plan to run your facility?
  4. Manufacturing needs
    • What will your facility look like?
  5. Production strategy
    • What is the best way for you to reach your commercialization goals? 

Who needs an operations and manufacturing strategy?

The answer is simple. If you need to expand your organization’s capacity or capabilities, you will benefit from developing an operations and manufacturing strategy.  

There are many reasons why you might have reached this inflection point:  

  • You’ve developed a new product line, and you need commercial-scale capabilities to bring it to market.  
  • Demand is growing for your in-market product, so you plan to rapidly expand capacity. 
  • Your existing equipment or facility is outdated. You can no longer find parts or services, or meet your food safety plan in a cost-effective way. 
  • Your market base has shifted to a new geographical region, and your transportation costs have escalated. 
  • You’ve recently acquired a company and need to rebalance your manufacturing network. 

Whatever your size or situation, you may find it valuable to partner with outside experts who can help you apply the operations and manufacturing strategy process to your situation. If you’re a small food or beverage company on the verge of commercialization, the right experts can help you take decisive steps forward while managing your burn rate during this high-pressure transition period. If you’re a larger enterprise with a global footprint, an outside expert may be the key to building alignment between siloed departments or across your network. 

Capacity vs. capabilities

When seeking to justify and right-size a potential capital project, it’s helpful to distinguish between what type of expansion you need: more capacity or more capabilities.  

If you need to do more of what you’re already doing, you need to expand your capacity. 
For example: Demand for your product is growing rapidly. To keep up, you need to double next year’s production volume. 

If you need to do something new, you need to expand your capabilities. 
For example: You’re adding a new product to your pipeline, or you’re replacing manual steps with automated technology in order to produce an existing product more efficiently.

Why is an operations and manufacturing strategy important?

To get the most from your capital budget, you need to be certain that you’re investing in the right project at the right time, and you need a plan for streamlining the pathway from project concept to completion. An operations and manufacturing strategy is all about helping you meet both needs, ensuring that you have everything in place to embark on your next capital project with clarity and confidence.  

Most importantly, the operations and manufacturing strategy process will give you the tools and insights that you need to:  

  • Manage your risks by basing key decisions on better and more complete information. When you plan your capacity needs upfront and proactively develop strategies to meet your equipment, labor, and regulatory requirements, it’s like having a periscope that allows you to see (and eliminate) potential icebergs before they sink your project.  
  • Improve ROI by maximizing the value of existing resources before investing in new capital projects. In addition to a periscope for spotting future risks, the operations and manufacturing strategy process gives you a satellite from which to view the entirety of your organization, helping you to intensify your existing process, allocate resources more effectively, and meet your need for additional capacity or capabilities in the most cost-effective way possible.  
  • Reliably meet business objectives by aligning capital spending with your vision for commercialization. Your pathway to long-term organizational success and your objectives for each capital project should closely align in order for you to see real and lasting commercial outcomes. The operations and manufacturing strategy process is designed to generate and protect that alignment, ensuring that every capital dollar you spend is defensible from both a tactical and organizational point of view.  

What are the five stages of an operations and manufacturing strategy?

Making the right decisions, at the right time, in the right order—that’s the key to maximizing your existing assets, knowing when to add new ones, and keeping it all in sync with your organizational vision. Our 5-stage approach to operations and manufacturing strategy will get you there.

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Capacity needs

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Central question

How much capacity will you require for a successful expansion or commercial launch?

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Outcome

During this stage, you’ll generate organizational alignment around your manufacturing requirements, including product types and formats, annual production targets, raw inputs and outputs and your sourcing methodology.

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Key deliverables

Volume projection – How much product will you manufacture? 

Real-world questions and implications:

  • An accurate volume projection is mission-critical to everything from estimating long-term revenue to planning adequate parking at your facility, and each macro and micro decision in between.   
  • Intuition and existing market data both play a role in determining volume projections. The former is a matter of bringing the right expertise to the table. For the latter, you can study existing or adjacent products to estimate your potential market share, work with retailers to gauge interest via Letters of Intent, and leverage industry experts to develop insight-driven demand forecasts.  
  • To ensure that volume projections are accurate and well supported, you need input and buy-in from across your organization, so that everyone—your executive leaders, your operations team, your sales representatives—is committed to that target. 
  • Even in the best circumstances, accurate projections can be difficult to achieve. But working towards alignment from the start sets your team up for success throughout the capital project, and helps everyone work together to achieve those projections after the new production assets are on-line. Without this early alignment, your company could miss these projections, which can adversely impact your margin. Or you could miss out on the opportunity to sell significantly more, costing you additional revenue and profit. 

Product attributes and shelf set target – How will your product compete with adjacent options?  

Real-world questions and implications:

  • Every decision you make about your product’s ingredients, presentation, label claims, and packaging has the potential to impact your facility design.  
  • For example, will you differentiate your product with a gluten-free claim and a lower caloric content than competing products? Does your recipe support these claims while meeting your target shelf life? Will you offer a single packaging option or a variety of SKUs to attract both bulk shoppers and one-time snackers, or to meet the criteria of different retailers? 
  • Each of these decisions has a cascading effect on critical factors such as your raw material needs, your process design, your facility’s cross-contamination management strategy, and more.  
  • Your product’s attributes will also affect where your product appears in a store, which impacts the price you can charge and how much of it will sell. 
  • Consider that product with a gluten-free claim, which we mentioned earlier. If it’s a gluten-free bread that’s shelved with other bread, it may benefit from high traffic in that aisle and stand out against the competition. But customers will compare its price to the other bread around it, so you’ll need to make sure any premium you charge is palatable. 

Bill of materials – What materials do you need to support your end-to-end process?  

Real-world questions and implications:

  • You’ll need to understand which raw ingredients go into your product. This is critical to making a delicious product and supporting the claims and nutritional values on your label. 
  • If you’re planning to meet that lower caloric product mentioned earlier, you’ll need to balance the calories of your ingredients with the taste, texture and serving size that makes your consumers happy. 
  • In addition to raw ingredients, are there special packaging materials to consider? Will you need stand-up pouches for convenience? A composite can to keep your product from breaking during transport? A foil liner to prevent spoilage?  

Process definition – How will you make your product?

Real-world questions and implications:

  • How will you incorporate advancements in your process, or new ingredients? The more specific you can get, the better prepared you’ll be for rapid integration. And have you run your process on equipment that’s similar to the scale you’ll run in production? 
  • Imagine you’re entering the canned soup market, for example. Will you need a process for peeling and chopping potatoes, in the case of a chowder? Or will you need a pasta extruder to manufacture minestrone? These depend on very different processes. Understanding those differences at a granular level before you begin designing and building a manufacturing line is key. And you’ll want to make sure that your large-scale extruder supports the same quality of pasta that you get from the kitchen-scale extruder that you may have used to develop your recipe.
  • Do you understand which processing conditions give you the best product, at the yield you need?  
  • Will you handle your full manufacturing process in-house, or is there a business case for outsourcing upstream steps? A small-scale soup manufacturer, for example, may consider contracting their blending process to their spice supplier, where the spice blend is likely depleted and replenished more frequently (and is therefore more fresh), and all the necessary equipment is readily available.  

Supply chain assessment – Who will supply your necessary materials?

Real-world questions and implications:

  • A large company may use this assessment as a key factor in choosing where to locate a new facility in their network. By building closer to key suppliers, you can reduce logistical complexity and transportation costs. In fact, some food ingredient manufacturers choose to locate on the same campus as their key supplier of raw materials. 
  • You also want to check that your raw ingredients are available on the scale that you need. 
  • Consider launching a new functional beverage. You might look to add a highly novel ingredient to stand out on the shelf, but novel ingredients are often rare, making them next to impossible to source in a safe and reliable way. 
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How to get there

At this stage, your operations and manufacturing strategy team will work with you as required in order to:    

  • Adapt your formula for industrialization 
  • Select your packaging material 
  • Assess and improve your process 
  • Undertake shelf-life testing 
  • Develop your labels  
  • Assess your supply chain 
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Financial strategy

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Central question

How will you pay for this project?  

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Outcome

Organizational alignment around your financial requirements and considerations is the goal of this stage. 

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Key deliverables

Financing mechanisms – What financial tools and inputs do you have available?  

Real-world questions and implications:

  • Companies are finding new, creative ways to fund future projects. Some are taking advantage of collateral-free loans on processing equipment, for example, allowing them to shift certain expenses to their operating budget, thereby freeing more capital dollars for investing elsewhere.  
  • If you’re a startup company funded by venture capital or private equity, this is an opportunity to cultivate alignment with your shareholders vis-a-vis your future manufacturing strategy. Will your shareholders buy into your conservative commercial approach, or are they expecting growth at all costs? What does that mean in terms of your future fundraising efforts?   
  • For larger companies with established capital budgets, understanding how much of that budget you can dedicate to this project is critical. Those capital budgets are also used for maintaining existing production lines, and in some cases they are critical to keeping the lights on–literally. You’ll need to make sure your project respects your spending constraints so that other capital projects can still get funded. 

Maximum capital spend – Where is your ceiling, and what does that mean in terms of when and whether to kick off a new project? 

Real-world implications:

  • By establishing your capital investment threshold early, you can right-size further design and construction decisions to ensure that the project’s critical objectives are met without overspending.  
  • You can also ensure that some cash flow from your business goes back into your pockets, as well–not just to further capital projects.  
  • Processors often find that they simply can’t justify the capital spending required to meet a new opportunity. It’s good to know this upfront before planning to build capacity, so that you can find other options. 

Financial models and assessments – What is your accepted cost of goods sold (COGS), and do you plan to extend to a full techno-economic assessment (TEA) and/or pro forma analysis?

Real-world questions and implications:

  • A strong COGS model, developed through close collaboration between departments across your organization, is a crucial input for determining facility design parameters.  
  • Your COGS, compared to your selling price, will determine the money you make, as well as the money your retailer makes. It’s at the heart of running a profitable business. 
  • If your COGS is not acceptable when compared to the selling price, are there ways to change either one? For example, can you change ingredients to reduce cost? Or change your processing to increase yield? Or can you automate parts of the process to reduce waste?
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How to get there

At this stage, your operations and manufacturing strategy team will work with you as required in order to:    

  • Evaluate your shelf set 
  • Run COGS models 
  • Network with potential financing partners
  • Build investor or board presentations
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Manufacturing philosophy

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Central question

How do you plan to operate your facility?  

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Outcome

This stage involves building organizational support for your overarching manufacturing strategy, including regulatory, sustainability and operational objectives.

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Key deliverables

Food safety and sanitation plan – How will you ensure that the products leaving your facility are safe for consumption?

Real-world questions and implications:

  • Will you have a full-time, on-staff specialist monitoring quality and food safety, or will you bring in an outside expert to fulfill that regulatory requirement?  
  • How will you ensure your food is produced safely, protecting both your brand and consumers? And how will you document that it was produced safely, protecting you from audits and the downtime they cause? 
  • Will you handle safety protocols manually or through automation, or a combination of the two? An automated approach may require a larger financial outlay, but it could mean a more efficient and contained cleaning process with a robust data trail to back it up. A manual approach, on the other hand, has far-reaching implications, from staffing (will you need a third shift dedicated to cleaning and sanitation?) to your facility’s construction (if cleaning teams will be using high-pressure hoses, for example, you will need to take that into consideration when selecting building materials for the floors, walls, and ceilings).  

Control systems and cybersecurity philosophy – What is your organization’s vision for digitalization, and what does that mean for the way your facility operates?  

Real-world questions and implications:

  • By establishing a control system philosophy at this stage, you give yourself a navigational tool that will help you make decisions about how you plan to manage risk via control system integration and real-time data analysis.  
  • Your digitalization approach, as defined in your control system philosophy, has wide-ranging impacts on your whole operation, particularly when it comes to maintaining safety while meeting your commercialization goals. For example, some manufacturers are able to accelerate their speed to market by using digital technology to strictly maintain conditions that guarantee a food-safe product, thereby reducing the need for in-process safety testing.  
  • With digitalization comes the need for a strong defense against cyber risks. Manufacturers are increasingly connecting their equipment to the cloud (some equipment manufacturers even require it), which unlocks benefits like proactive maintenance and access to real-time production metrics but increases the risk of a data breach. Limiting your cloud connectivity does reduce this risk, but it comes with its own disadvantages—less connectivity means more downtime, for example, in order to manually check and maintain equipment.

Data management strategy – How will you use your operational and manufacturing data to drive value on the production floor and steer higher-order business decisions in the boardroom?  

Real-world questions and implications:

  • The volume of data generated in a modern manufacturing plant is enormous, with inputs varying from food safety documentation to the management systems that govern your recipes, your warehouse, and even your labor strategy. The goal at this stage is to understand how you will extract meaning from that data and use it to drive commercial outcomes. 
  • Will you constantly analyze that data, to refine your manufacturing and sourcing processes? Will you look to automate routine tasks, such as ordering raw ingredients and recording lot numbers? Or will you simply store it, to be compliant with your food safety plan?

Corporate and sustainability targets – What is your criteria for success from a sustainability perspective, both on the facility level and the level of the overall organization? 

Real-world questions and implications:

  • Sustainability isn’t just about responsible stewardship of our planet, though that’s a significant factor. Increasingly, it’s also about driving profitability, as new solutions emerge to help manufacturers cut energy consumption and, as a result, increase their bottom line.  
  • Making a processing line more sustainable often has a clear ROI, but it also typically has a greater upfront cost. Is your organization willing to invest more in capital, to reduce operating costs? 
  • Increasingly, there are more options for sustainable manufacturing. But these have profound impacts on the design of equipment, facilities, and even whole sites. So it’s critical to understand your “must haves” and “nice to haves” early. For example, a company may choose to generate renewable natural gas using an anaerobic digester from a waste stream. The digestor could be located onsite, requiring an additional building, which means a larger site footprint. Or the waste stream could be sent offsite to a third-party digester, which may simply mean adding a dock door.

Employee welfare strategy – What type of environment do you plan to create for employees?  

Real-world questions and implications:

  • Your food safety plan has a big impact on employee welfare spaces. These include locker rooms for uniforms, storage areas for captive shoe programs, and areas to change into Personal Protective Equipment (PPE) before entering the production floor. 
  • On the production floor, processors are paying more and more attention to employee comfort. Features such as access to natural light and cooling areas in hot environments are becoming the standard. 
  • Enhanced amenities such as modern cafeteria spaces are increasingly popular as organizations compete for skilled workers. Processors also may consider employee needs, such as prayer rooms and mothers’ rooms, to attract top talent.
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How to get there

At this stage, your operations and manufacturing strategy team may work with you as required to:    

  • Optimize your sanitation plan and schedule 
  • Analyze your labor pool 
  • Develop a corporate sustainability strategy 
  • Assess the regulatory landscape 
  • Define a data management strategy 
  • Establish a control system and automation philosophy 
  • Develop a connected worker plan 
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Manufacturing needs 

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Central question

What is your optimal facility design?  

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Outcome

During this stage, the capacity and financial considerations established earlier will help to align your organization on major process drivers and facility prerequisites. 

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Key deliverables

Equipment and line sizes – What equipment will you need to meet your volume projections and other criteria, and what is an appropriate size and number of production lines?  

Real-world questions and implications:

  • This is an opportunity for manufacturers to test vendor equipment, or participate in the development of new solutions if novel machinery is required to meet specific needs.

Utility demand – What type of utilities do you need?  

Real-world questions and implications:

  • Every piece of equipment needs utilities to run, including power, air, steam, hot water, cold water and ventilation. You’ll need to define these needs for the entire processing line. 
  • You might find that you don’t have enough capacity to support your utility needs. This could lead to a costly addition of equipment, such as a boiler for steam. To avoid this outcome, it’s important to determine your utility needs early in the planning process.

Staffing – How will you address the challenge of recruiting and retaining your workforce, and what will your shift structure look like?  

Real-world questions and implications:

  • Will you run shifts 24/7, or will you shut down during staff breaks?  
  • What is the labor draw of your particular region? The answer to that question may impact the way you approach facility automation, as laid out in your control system philosophy. For example, you may choose to lower your labor burden through strategic automation, which means recruiting fewer workers but at a higher skill level.

Equipment and facility footprint – How much space will you need for your facility, and how will all of its disparate operations connect in a single integrated ecosystem?    

Real-world questions and implications:

  • Knowing the size and type of equipment needed, do you have space to put it in an existing facility, or will you need to build something new? 
  • And how will you place that equipment so that your operators can safely work around it, and you can move raw ingredients to the line and finished product to the warehouse?
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How to get there

At this stage, your operations and manufacturing strategy team may work with you as required to:    

  • Undertake a throughput analysis 
  • Establish major equipment sizing and layout 
  • Test equipment at vendor sites 
  • Assess new technologies and capacity expansions 
  • Build alignment around a capital spending plan (and revisit it regularly) 
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Production strategy

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Central question

What is the best way for you to reach your manufacturing goals?

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Outcome

This is the point at which your organization can collaboratively define your pathway to commercial success by applying the criteria determined in stages one through four. 

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Key deliverables  

Final decision on best approach to market – Will you optimize your existing capacity or capabilities, outsource to a contract manufacturer, or build new capacities, assets, or space?  

Real-world questions and implications:

  • By integrating the decisions and insights gathered in previous stages, you have the data necessary to determine your most viable path from where you are to where you need to be tomorrow—without overspending on an unnecessary project.  

Strategic facility planning – If you’re a large manufacturer operating multiple sites, how will you optimize your network? 

Real-world questions and implications:

  • How will your short- and long-term capacity and capability needs impact your entire network of real estate? Are there opportunities to optimize the way you integrate and share resources across your network, giving you an accelerated pathway to commercial success?
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How to get there

At this stage, your operations and manufacturing strategy team may work with you as required to:    

  • Undertake strategic facility planning 
  • Calculate internal rate of return (IRR) and return on investment (ROI) for capital additions 
  • Plan for technology transfer 
  • Improve your existing facility’s efficiency 
  • Audit potential contract manufacturers 
  • Plan for a new capital project

Ready to launch your operations and manufacturing strategy?

Thousands of successful decisions have led you to this point. To ensure you’re still around to make thousands more in years to come, incorporate an operations and manufacturing strategy process into your strategic approach to commercial readiness.  

If you’d like expert guidance as you get that process started, reach out to our team of food and beverage consulting and design experts.  

Download our operations and manufacturing strategy questionnaire to chart your pathway to commercialization.

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